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Current Vacancies at Evaluate Ltd, EvaluatePharma USA Inc, Evaluate Japan KK.


Position:  Manager Client Support
Report to:  Director Client Support
Status: Full time
Location: Boston office – office based position (must be authorized to work in USA as per I-9 federal form requirements)

Position Summary
The Manager Client Support will provide outstanding client support and will be a leader in educating the clients and staff regarding Evaluate products.  They will work with the Director of client support to enhance strategies for client support delivery and knowledge management.  This person will work independently as well as collaboratively with the global client support staff, sales team, product managers, analyst, programmers and other team members to deliver and assure outstanding client support to USA clients. They will assist the Director to ensure that USA client support is scalable, timely and standardized and follows the established best practices of the customer experience project to promote high Net Promoter Scores.
• This person will apply ValueSelling principles by getting to know their clients and what is important to them, the business issues and problems they have that Evaluate products can solve. They will work collaboratively with product managers and marketing as needed to ensure a client friendly launch of new products that include clear client-ready value propositions, presentations, training, and methodology materials as needed.
• This person will ideally enhance Analyst coverage in the USA by working collaboratively with the London Analyst team and if applicable will fill-in as an Evaluate Analyst for the USA client support team after the closed of business of London business hours allowing the USA team to have Analyst coverage to respond to complex client queries and providing direct access to California sales & client support staff during Pacific Coast business hours.


Responsibilities:
• Is an Evaluate products expert and the “go-to” resource for internal & external clients
• Participates in the strategic planning efforts for client support activities
• Embraces and executes the best practices established and documented in the Standard Operating Procedure (SOP) for delivering client support & all other client support policies and procedures
• Responds to client inquires in timely manner and records questions and responses as Cases in Customer Relationship Management system (CRM) – Salesforce.com (anticipate 60-70% of time will be spent on direct client support activities and up to 30-40% could be spend on analyst coverage activities)
• Conducts data analysis using Evaluate products and has ability to easily generate insights from data as needed in Excel through the use of pivot tables and other excel functions as needed
• Provides basic and advanced training to US clients with any Evaluate product: EvaluatePharma, ClinicalTrials, MedTech and other products as needed
• Works collaboratively with global client support and sales teams to cultivate deep understanding of client, strengthening relationships and identifying additional users
• Embraces the Valueselling principles as they apply to client support activities and champions the use of Valueselling in all client interactions by the client support team
• Provides Analyst coverage during 75% of Pacific Coast business hours as back to the London Analyst team with complex client queries that client support can’t answer without additional analyst insight and or analysis (anticipate up to 30-40% of time per week may be spent on Analyst type work)
• Collaborates with sales team to manage assigned US accounts effectively and efficiently to ensure clients get value and renew each year
• Understands how to run usage statistics reports and knows how to interpret them and applies this information collaboratively with sales and support managers to implement action plans to improve usage as needed and ensures client is getting value and renews
• Educates clients and staff on all product related information and is responsible for staff orientation of all client-facing staff in the US with regards to the Evaluate products
• Collaborates with client support team to create and implement a self-directed online training program for clients as needed
• Collects and records information on all unmet needs that clients may have using the newest process for collecting, reviewing and processing these requests so that this information informs our product development pipeline
• Assists in maintaining account and contact records in CRM system as needed
• Participates in other internal projects as needed and assigned


Skills:
• Performs role by embracing and living the company values of trust, improve, empower, client focused and friendly.  (Values document attached as an appendix)
• Has strong analytical and problem solving skills and employs them regularly in working with internal and external clients
• Possesses a strong understanding of the Evaluate products
• Knowledgeable on US healthcare market including strong understanding of both pharmaceutical and Medical Devices market – types of devices, ethical drugs, and has a general understanding of their classifications, indications, clinical development phases, and key patent data, FDA regulations for approvals, etc.
• Proven interpersonal skills in client facing role with ability to create positive, friendly and long lasting business relationships with clients especially over the phone
• Motivated self-starter with that is results driven
• Excellent communication skills required both written and oral
• Ability to work in fast-paced environment collaboratively and independently
• Strong ability to consistently prioritize work load and manage numerous deliverables across a diverse team with simultaneous client demands
• Strong customer focused orientation, with a friendly, positive, resourceful, and creative manner when dealing with all clients and work colleagues
• Outstanding team player with an excellent work ethic and a “can do” attitude
• Demonstrates advanced computer skills including the ability to work with Excel, PowerPoint and Customer Relationship Management systems

Experience:
• 5+ years work experience at a life science company, Pharma/Biotech company, strategy consulting for Pharma/Biotech & Medical Devices, Pharma/Biotech market research or healthcare focused company is preferred
• Understanding of drug & device development process and related pharmaceutical and medical device markets
• Familiarity with SEC filing documents required for public companies
• Experience or familiarity with data resources used in pharma/biotech and medical device companies
• Management experience with small teams
• Project management experience


Education:
• Bachelor’s degree required with a focus in Science, Economics or Finance is preferred.  A Master’s Degree in a related field is preferred.

Start date: Jan 2017

Application: To apply for this position please email your CV & Covering Letter to recruitment@evaluategroup.com

 


Position: Managing Analyst - Forecasting

Report to: Head of Forecasting

Status: Full time

Location: London Head Office

Job Summary:

Lead research and prototyping of selected workstreams of the forecast roadmap and coordinate product scale up with Indian outsourcing partner.

Key Responsibilities

All work performance will be in a manner that exemplifies all the company values at all times (Values: Trust, Improve, Empower, Client Focused, Friendly).
 
The main focus of the Managing Analyst will be to conduct early research and prototyping of key workstreams of the forecast roadmap as well as coordinate product scale up with Indian outsourcing partner. Workstreams will cover subject areas such as pricing and market access, clinical development data and statistics, epidemiological and patient level data analysis.
 
He/she will be also responsible to coach and manage performance of a small team of analysts (likely one or two, depending on project size). Breakdown of responsibilities will be tentatively as follows:
 
1. Research, prototyping and analysis of data 60%
2. Coordination of quality control and testing activities 15%
3. Business case preparation (including financial analysis) 10%
4. Client testing 10%
5. Other 5%

Experience and Qualifications required:

• 3-5 years of working experience either in a consultancy / service provider to life sciences industry – industry experience also valued
• Project management experience
• Experience in developing and analysing forecasting and asset valuation models
• Subject matter expertise in at least two of the core inputs of forecasting modelling – pricing and market access, analysis of epidemiologic and patient level data, clinical development data and statistics.
 
Useful skills and experience required:

• PhD and/or academic background in life sciences
• Product/Service design experience
• People management would be a plus

 
Personal Profile:
 
Evaluate Ltd actively work in a way which adheres to our core Values. It is essential that anyone recruited to join the company have a firm adherence to the values we hold dear, these are Trust, Improve, Empower, Client Focused and Friendly.
 
We are looking for an individual with a self-starter mindset, strong can-do attitude and team working spirit.
The ideal candidate will be willing to independently run client-facing activities to validate product concept and gather insights.
 
He/she will also be able to cope with tight deadlines and communicate product development updates in a timely and clear fashion to internal stakeholders.

 Start date: Dec'16 -  Jan'17

Application: To apply for this position please email your CV & Covering Letter to recruitment@evaluategroup.com


Position: Global Contributions Manager

Report to: Senior Director Corporate Development

Status: Full Time

Location: London

Job Summary:

The GCM will be responsible for the legal, commercial and operational requirements of the many data sources required to build the Evaluate product range. The GCM will undertake both shorter term tasks and mid-term projects, with longer term strategic guidance from the Senior Director, Corporate Development.

The Role:

There is a need for a Global Contributions Manager (GCM) to ensure delivery of the current supply, build stronger relationships with external data providers and lead the acquisition of new and current, strategically important sources. The Global Contributions Manager will also work closely with the Operations teams to shape and implement operational processes, aligned with the technical and operational delivery of data. Internal stakeholder management and requirements gathering, relevant to the procurement process, will be important in the role.

Project & Activities:

The GCM will be familiar with Evaluate Equity Research contracts and their restrictions. The GCM will gain/have a solid understanding of the data items Evaluate abstracts from equity research reports and how they are processed at Evaluate, and their importance to the Evaluate product range. The GCM will work with Equity Research partners to ensure timely and accurate delivery of research by monitoring Email, Portal and FTP delivery channels.

Relationship liaison with government/association sources and other industry participants

The GCM will become an expert on the Evaluate site and data sets, and be the first internal point of contact for all operational related questions regarding government/association data sources. The GCM will work with the Evaluate Research & Operations team, ensuring that source partners are providing the information needed and plan on continuing to provide the necessary information. The GCM will maintain a positive relationship with government/association contacts, driving the relationship to deliver against the strategic requirements of Evaluate.

Work with User Experience team to understand client consumption of data

Using website usage statistics, understand how clients consume data, to assist the promotion of highly used data sets and the elimination of under used data. Understand the value of each supplier’s data to the Evaluate suite of products.

Key responsibilities of role

• Be a key point of contact for all Evaluate subscriptions  and other data procurement functions
• Understand the data needs of the Research & Operations team at Evaluate
• Implement a plan and process for managing and engaging with data providers, particularly government officials
• Monitor delivery, highlight problems and take the appropriate course of action for all inbound research
• Ensure issues are resolved in a prompt and timely manner
• Create great documentation if necessary i.e. delay in delivery, missing information, etc.
• Verify incidents, take the appropriate course of action, including creating incident reports
• Resolve issues and complaints from data providers
• Maintain a healthy and happy relationship with all data providers!

Experience and skills:

The ideal candidate will have worked 5+ years in similar roles and positions for past employers. They will be able to demonstrate:
 
Essential experience and personal specification
 
• Good understanding of the healthcare sector and information industry
• Experience of liaising with B2B clients or government officials
• Significant task and project management experience including responsibility for meeting deadlines, reporting on progress, and delivering results
• Customer service and negotiation skills
• Experience of managing relationships with clients/partners
• Ability to resolve issues quickly by talking with people and understanding priorities
• Extremely accurate with excellent attention to detail
• Positive attitude and always looking to improve
• Self-motivated and able to work on own initiative
• Experience of managing a diverse group of stakeholders
• Able to manage multiple projects simultaneously
• Ability to travel occasionally as required
 
Desirable experience
 
• Working within the pharmaceutical sector
• Working in a client support or customer care team
• Experience with policy makers and key policy influencers
• Demonstrated government relations skills and experience
• Fluent in multiple European languages
• Experience of working with databases/metadata driven systems
 
Skills
 
• Excellent attention to detail
• Relationship/rapport building ability
• Listening skills
• Excellent written and verbal communication skills
• Excellent presentation skills
• Professional and confident telephone manner
• Ability to be self-motivated and self-managing
• Ability to take the lead and initiative
• Good time management practices
• Effective planning practices
• Competent in administrative tasks
• Good general IT understanding
• MS Office skills (or similar)
 

Start date: ASAP

Application: To apply for this position please email your CV & Covering Letter to recruitment@evaluategroup.com


Position: Junior Software Tester/Software Tester

Report to: Test Manager

Status: Full time

Location: Ipswich

The Role:

Reporting to the Test Manager, the Tester will be responsible for designing new tests for new features plus the creation, execution and maintenance of manual regression test scripts.

They will be actively involved in all stages of development by reviewing requirements and working closely with the Development team using Agile Development methodologies to ensure delivered solutions meet the desired level of quality.

The Tester must be confident to work to deadlines and have experience of testing applications in an Agile delivery environment.

The Tester must have good communication skills as they will be required to present new features to stakeholders throughout the test cycle to gather feedback and acceptance of the final product.

Key Responsibilities of the Role:

1. Software Testing 80%
2. Documentation of Test Scripts 15%
3. Other 5%

Experience and Qualifications Required:

• Software testing experience including writing and execution of test scripts.
• ISEB/ISTQB Certified
• Experience in web testing, such as browser compatibility testing
• Relevant skills in databases, particularly Microsoft SQL Server
• Experience in defect/test management software such as OnTime or similar
• Experience of the Software Development lifecycle / Software Testing processes including Agile

Useful Skills and Experience

• Test Automation skills
• Development skills
• Agile methodologies

Start Date: ASAP

Application: To apply for this position please email your CV & Covering Letter to recruitment@evaluategroup.com


Position: Business Development Associate, Asia Pacific

Reports to: Business Development Director, Asia Pacific

Status: Full time

Location: Tokyo

Role:

Reporting into the Business Development Director, Asia Pacific and the Vice President, Asia Pacific, the Business Development Associate, Asia Pacific is responsible for supporting strategic sales, marketing and client service initiatives in the Asia Pacific (APAC) region. The Business Development Associate, Asia Pacific will also collaborate and coordinate in English with Finance, HR and product development teams at Evaluate’s head office in the UK.

Main responsibilities:

  • Support development and execution of APAC strategy – including helping to plan and implement key initiatives.
  • Work closely with the Business Development APAC members to agreed client and territory sales, marketing and client service plans.
  • Provide assistance as required to sales team so that all sales related tasks can be processed in a timely manner in the CRM system.
  • Collaborate with client service team as needed to enter client data into Subscription Management and CRM systems, runs reports, and other related projects.
  • Maintain productive, professional relationships with key personnel in assigned partner companies.
  • Carry out correspondence and training in English with users outside of Japan via online sessions.
  • Travel internationally (principally to China and South Korea) to train and support users in English (approximately 5 times per year).
  • Liaise with Finance, HR and product development teams at the head office in the UK to help coordinate important tasks.
  • Participate in other internal projects as assigned.


Skills Required:

  • Minimum 5 years professional experience
  • Educated to degree level
  • Proven interpersonal skills in a business environment
  • Outstanding organizational skills and ability to coordinate many tasks and activities that may occur simultaneously.
  • Strong oral and written communication skills in Japanese (native level) and English (native level)
  • Microsoft Office and Salesforce experience preferred
  • Strong problem solving skills and ability to understand datasets
  • Understanding of high level trends in the Pharma industry is preferred
  • A collaborative team player
  • Energetic, positive self-starter with a record for taking initiative to deliver results.
  • Ability to travel internationally


Start Date: September 2016

Application: To apply for this position please email your CV & Covering Letter to recruitment@evaluategroup.com


About Evaluate Ltd

Evaluate Ltd is a major international company providing outstanding market intelligence services for the Pharmaceutical industry and its advisors, through the EvaluatePharma®, EvaluateMedTech™ and EP Vantage® brands. Our international clients in Pharma & Biotech, Banking and Consultancy regard EvaluatePharma® as the industry’s gold standard for timely and accurate analysis of reported drug sales, consensus sales forecasts, R&D pipelines and comprehensive company financials.